These terms govern your use of secondlookbills.com (the "Service"), operated by an individual based in Slovenia ("we," "us"). By creating an account or using the Service, you agree to these terms.
1. The Service
Second Look uses AI to read an uploaded medical bill or explanation of benefits (EOB) and produce a plain-language summary, flagged line items, and a suggested phone script for disputing charges. Results are generated automatically and may occasionally be incomplete, inaccurate, or miss something a human expert would catch. You're responsible for verifying anything important before acting on it, especially before paying or disputing a real charge.
2. Accounts and free trial
You can start with one free bill analysis by providing an email address. We do not currently verify that you own the email address you provide — please don't use this to access another person's account.
3. Subscriptions and billing
- Paid plans (Starter, Family, Advocate) are billed monthly in advance through Stripe, and renew automatically until cancelled.
- You can cancel anytime through the "Manage subscription" link in the app, which opens Stripe's billing portal. Cancelling stops future charges; it does not refund the current billing period unless required by law in your jurisdiction.
- The "Advocate" plan is marketed as unlimited but is subject to a reasonable fair-use ceiling to prevent abuse of the Service. The vast majority of users will never come close to this limit.
- If your payment fails, your plan may be downgraded until payment is resolved.
4. Acceptable use
You agree not to: use the Service for anything unlawful; attempt to circumvent usage limits or rate limits; upload content you don't have the right to share; or attempt to reverse-engineer, scrape, or abuse the underlying AI systems.
5. No professional advice
Nothing produced by Second Look constitutes legal, medical, or financial advice, and no advocate-client, attorney-client, or medical relationship is created by using the Service. Always use your own judgment, and consult a qualified professional for decisions with real financial or health consequences.
6. Disclaimer of warranties
The Service is provided "as is," without warranties of any kind, express or implied, including accuracy, reliability, or fitness for a particular purpose. We do not guarantee the Service will be uninterrupted, error-free, or that any specific billing error will be identified.
7. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including any financial decision made based on its output. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.
8. Changes to the Service or these terms
We may update these terms or change the Service (including pricing) over time. If we make a material change to these terms, we'll update the date above. Continued use after a change means you accept the update.
9. Governing law
These terms are governed by the laws of Slovenia, without regard to conflict-of-law principles, except where applicable consumer protection law in your own country grants you additional rights that cannot be waived.
10. Contact
Questions about these terms? Email secondlookbills@gmail.com.